Watch the following video to learn how to remove a sensor and a transmitter:
For the Dexcom G6 CGM, please follow these steps to remove a sensor and transmitter:
1) Your G6 CGM will let you know when to replace the sensor.
2) Grab the edge of the adhesive patch. Peel adhesive patch up and away from your body like a Band-Aid®.
3) Break the purple transmitter holder at notches.
4) Slide the transmitter out of the holder. Keep transmitter to use with the next sensor. Throw out the adhesive patch according to your local guidelines for disposal of blood-contacting components.
Reuse your transmitter
Your transmitter lasts 3 months. Reuse it for multiple sensor sessions. Your G6 tells you when your transmitter will need to be replaced, starting 3 weeks before. If it is your only transmitter, contact Dexcom to order another. When the transmitter has less than 10 days of battery life left, you won’t be able to start a new sensor session.
For more information and an illustrated step-by-step guide to removing a sensor and transmitter, please consult the following Dexcom user guide and refer to the table of contents:
Important note about Dexcom support:
Dexcom and Tandem have agreed which system issues are best handled by each company, including which company is responsible for reporting those events to the appropriate regulatory authority. To help ensure that the required reporting takes place in a timely fashion, customers may need to contact Dexcom for some issues and Tandem for others.
Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period.
For all other CGM issues, including the sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.