No, Dexcom and Tandem are two separate companies. While we have a close partnership with Dexcom, we are not able to sell their products.
Our distributor partners are able to sell both products however.
No, Dexcom and Tandem are two separate companies. While we have a close partnership with Dexcom, we are not able to sell their products.
Our distributor partners are able to sell both products however.
Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period. To report a sensor failure after the 2-hour warmup period, visit tandemdiabetes.com/G6Form
For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.