Every situation is unique. We evaluate customers’ files on a case-by-case basis. If you would like us to look into your benefits, please contact us.
For Dexcom continuous glucose monitoring (CGM) specific issues including calibration prompt will not clear, sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, please contact Dexcom using one of the options at dexcom.com/contact or report the issue online at https://dexcom.custhelp.com/app/webform.
Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter (Alert 29) on pump only.