What is the warranty on my t:slim X2 insulin pump? – Support

Warranty for t:slim X2 insulin pump

Tandem Diabetes Care, Inc. (“Tandem”) warrants the t:slim X2 Insulin Pump against defects in materials and workmanship, under normal use, for the period of 4 years from the original date of shipment of the pump to the original end use purchaser (the “Warranty Period”). For any defective t:slim X2 Pump covered by the foregoing warranty, Tandem will, at its discretion, repair the pump or replace it with a new or refurbished t:slim X2 Pump, subject to the conditions and exclusions stated herein. Repair or replacement of a t:slim X2 Pump will not extend the original 4 year warranty, which will continue to apply. If your t:slim X2 Pump is replaced, then you must return your original pump to Tandem in accordance with Tandem’s instructions. In the event the defective t:slim X2 Pump is not returned, then this warranty shall be void and you will not be entitled to future pump replacement or repairs.

The warranty is valid only if the t:slim X2 Pump is used in accordance with Tandem’s instructions for use and user manual and will not apply if:

damage results from changes or modifications made to the t:slim X2 Insulin Pump by the user or third persons after the date of manufacture;
damage results from service or repairs performed to any part of the t:slim X2 Pump by any person or entity other than Tandem;
the t:slim X2 Pump seal is broken;
a non-Tandem cartridge is used with the t:slim X2 Pump;
damage consists of scratches and wear to surfaces and other externally exposed parts due to wear and tear;
damage results from an event or accident beyond the control of Tandem; or
damage results from negligence or improper use, including but not limited to improper storage or physical abuse.

From time-to-time Tandem may offer software updates for your t:slim X2 Pump to help to ensure the up-to-date functionality of your pump or software that are intended to add new features to your t:slim X2 Pump. Tandem reserves the right to offer those updates, if any, in its sole discretion either at no charge or for an additional fee to be determined at a future date. To the extent that an update is offered at no charge, it is considered to be included in the original cost of your pump. Any future software updates will be subject to your acceptance of other terms and conditions that may be applicable at that time, including additional terms that may modify or limit the terms of this Warranty.

This warranty shall be personal to the original end use purchaser. Any sale, rental or other transfer or use of the t:slim X2 Pump covered by this warranty to or by a user other than the original end use purchaser shall cause this warranty to immediately terminate.

This warranty only applies to the t:slim X2 Pump and does not apply to other products or accessories. This warranty is valid only in the United States. No employee of Tandem or any other party is authorized to make any warranty in addition to those made in this Warranty.

The remedies provided for in this warranty are the exclusive remedies available for any warranty claims. Neither Tandem nor its suppliers or distributors shall be liable for losses, liabilities, claims or damages of any kind or nature whatsoever, including, without limitation, any indirect, incidental, consequential, or special damages of any kind caused by or arising out of a defect in the product. All other warranties, express or implied, are excluded, including the warranties of merchantability and fitness for a particular purpose.

Warranty for t:slim cartridges

Tandem Diabetes Care, Inc. (“Tandem”) warrants its cartridge against defects in materials and workmanship for one use during the period of 3 days after the individual cartridge sterile packaging has been opened, not to exceed 6 months from date of shipment of the cartridge to the end user (the “Warranty Period”). During the Warranty Period, Tandem will replace any defective cartridge, subject to the conditions and exclusions stated herein.
The warranty is valid only if the cartridges are used in accordance with the accompanying instructions for use and user guide and will not apply if:

the cartridge has been used for more than a single-time use by a single end-user;
damage results during the improper opening of the sterile package not in conformance with the procedures outlined in the associated Instructions for Use;
the sterile package is compromised while in the control of the user by any means other than purposeful opening by the user at the time of intended product use;
damage results from changes or modifications made to the cartridge by the user or third persons after the date of manufacture;
damage results from service or repairs performed to any part of the cartridge by any person or entity other than Tandem;
damage is caused by use of the cartridge with any non-Tandem insulin pump;
damage results from an event or accident beyond the control of Tandem; or
damage results from negligence or improper use, including but not limited to improper storage or physical abuse such as dropping or otherwise.

This warranty shall be personal to the original end use purchaser. Any sale, rental or other transfer or use of the product covered by this warranty to or by a user other than the original end use purchaser shall cause this warranty to immediately terminate. This warranty does not apply to insulin pumps and other accessories. This warranty is valid only in the United States. No employee of Tandem or any other party is authorized to make any warranty in addition to those made in this Warranty.

Dexcom Warranty

Tandem Diabetes Care does not sell Dexcom sensors or transmitters and therefore provides no warranty for Dexcom sensors or transmitters used with the t:slim X2 Insulin Pump. For more information about Dexcom’s warranty, please visit www.dexcom.com.

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