If a Dexcom G5 Mobile CGM sensor session is in progress using my phone as the receiver, do I have to re-calibrate when I pair it with my t:slim X2 pump?

No. An additional calibration will not be required. All sensor session information, including the calibration information, is stored on the Dexcom transmitter, not on the devices connected to it.

NOTE: This is different from the Dexcom G4 CGM, where each connected device has to be calibrated separately.

Important note about Dexcom support:

Dexcom and Tandem have agreed which system issues are best handled by each company, including which company is responsible for reporting those events to the appropriate regulatory authority. To help ensure that the required reporting takes place in a timely fashion, customers may need to contact Dexcom for some issues and Tandem for others.

Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period.

For all other CGM issues, including the sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.

Was this article helpful?
2 out of 9 found this helpful
Return to top