If your pump shut down in the middle of a CGM session, don’t worry. You can rejoin your existing sensor session after you turn the pump back on.
The sensor session information is stored on the Dexcom CGM system. You will need to start the CGM session again by tapping OPTIONS > My CGM > Start Sensor on your pump.
- Dexcom G6: When prompted to enter the sensor code, tap SKIP.
- Dexcom G7: When prompted to rejoin the existing session, tap the check mark.
After a few minutes, your pump will reconnect to your CGM session.
Visit the Dexcom G7 Start Sensor Session Quick Reference Sheet for full instructions.
Always refer to the User Guide for important safety information and detailed step-by-step instructions on your t:slim X2 pump with Dexcom CGMs. Please consult the applicable user guide and refer to the table of contents
Important note about Dexcom support:
Dexcom and Tandem have agreed which system issues are best handled by each company, including which company is responsible for reporting those events to the appropriate regulatory authority. To help ensure that the required reporting takes place in a timely fashion, customers may need to contact Dexcom for some issues and Tandem for others.
Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter ID or pairing code (Alert 29) on pump only.
For all other CGM issues, including would not accept calibration, the sensor failure during the warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at dexcom.com/contact.