New customers and out-of-warranty Tandem pump users
If you are not currently using an in-warranty t:slim X2 insulin pump and would like to use Control-IQ technology, you can start the order process for a new pump on the Get Started page of our website.
Current in-warranty t:slim X2 pump users
The Control-IQ technology software update for current t:slim X2 pump users requires a prescription and online training, all of which can be coordinated through a simple-to-use online portal. Internet and computer access are required for pump updates.
Other articles related to the software update process for existing t:slim X2 pump users:
- Control-IQ technology software updates for existing t:slim X2 users
- What is the process for getting a software update for my pump and how long does it typically take? Can I track my progress?
- My healthcare provider already sent in a prescription without me going through the portal. Do I need to do anything?
