Loading a Cartridge
For step-by-step instructions on filling and loading a cartridge, and filling the tubing, please watch the following video:
View, download, or print the following PDF for an illustrated step-by-step guide to loading a cartridge on your insulin pump:
Load a Cartridge Quick Reference Guide (PDF) >
Always refer to the User Guide for important safety information and detailed step-by-step instructions on how to fill and install a cartridge on your pump, and fill the tubing. Please consult the applicable user guide and refer to the table of contents.
Use Provided Syringes and Needle Tips and Room Temperature Insulin to Fill Cartridge
You should only use the syringes and needle tips that come with your t:slim X2 cartridges. If you believe your cartridge box is missing the included syringes or needle tips, check for them underneath the inside flap of the cartridge box.
Needle Tips Best Practices
Securely twist the needle tip onto the syringe to prevent leakage. There is a protective cap on the needle tips that should be removed prior to pulling back on the plunger of the syringe. Depending on how your needle and syringe are packaged, there may be a cap on the syringe that needs to be removed before you secure the needle tip.
If the needle becomes bent at any point during the fill process, replace with a new needle tip.
Syringe Best Practices
Always draw air into the syringe up to the amount of insulin desired prior to inserting needle into insulin vial.
If the syringe is unable to withdraw insulin from the vial, remove the syringe from the vial, and attempt to pull back on the plunger to draw air into the syringe. If you are unable to draw air into the syringe, carefully remove the needle tip and secure a new needle tip to the syringe.
If your syringe is full of insulin but you are unable to press on the plunger to dispense insulin, carefully remove the needle tip and secure a new needle tip to the syringe that is already filled with insulin, then attempt to depress the plunger.
Make sure you are using proper load technique. If you have persistent issues with using the syringes or needles that come with your t:slim X2 cartridges, please contact Customer Technical Support.
Load Sequence Tips (t:slim X2 insulin pump)
- Do not re-use or re-fill cartridges
- Use the syringe that came with your cartridges
- Use room-temperature insulin
- Ensure there are no visible cracks in the cartridge or syringe
- Ensure that there are no visible air bubbles in the syringe
- We recommend filling the syringe with a minimum of 120 units
- Do not overfill cartridges. The base of the syringe’s plunger should not pass the 3mL (300 units) line.
- Only use compatible insulin
- Ensure you insert the needle in the center of the white cartridge fill port
- Ensure you remove the air from the cartridge before filling
Note: There should be insulin in the syringe before air is removed from the cartridge.