Getting Started
Read the guide below for more information on how to get started on the t:connect Mobile App for Android.
Smartphone Setup
Instructions for how to enable phone security and pump alerts on your smartphone, and how to disable Power Saving Mode and Screen Zoom.
Enable Smartphone Security
1. Go to Settings.
2. Tap Lock Screen.
3. To pick a kind of screen lock, tap Screen lock type.
(If you have already set a lock, you will need to enter your PIN, pattern, or password before you can pick a different lock.)
4. Tap the screen lock option you would like to use. Follow the on-screen instructions to complete setup.
At least one of your smartphone’s native authentication features (e.g. pattern, fingerprint, or facial recognition) must be enabled in order to utilize the Bolus Delivery feature of the t:connect mobile app. If your security settings are not enabled, the t:connect app will automatically disable the Bolus Delivery features.
Enable Pump Alerts on Your Smartphone
1. Go to Settings.
2. Tap Notifications.
3. Tap Included Apps.
4. Tap a type of notification.
5. Choose your options:
• Choose Brief or Detailed.
• Turn on settings to show even while screen is off to ensure all alerts are pushed to the phone lock screen.
Make sure that notifications are enabled in the t:connect mobile app as well as in your smartphone settings.
1. From the t:connect mobile app Dashboard, tap Settings on the Navigation bar.
2. Tap Notification Settings to toggle push notifications on.
In order to receive your pump notifications on your smartphone, you must enable notifications in your smartphone settings, and the t:connect mobile app must be open in the background. Notifications will include your pump alert text information and use the audible tones that you setup in your smartphone settings. If you set your notifications to silent, you will not receive an audible alert tone for your pump alerts and alarms on your smartphone.
PRECAUTION: We recommend that you keep notifications enabled on your smartphone to receive your pump alerts, alarms, and notifications.
Disabling Power Saving Mode
1. Go to Settings.
2. Tap Battery and Device Care.
3. Tap Battery.
4. Turn off the Power Saving mode toggle.
The t:connect mobile app has not been designed to operate optimally with low power settings of your smartphone turned on. To ensure reliable use of the app, it is recommended that you do not use the Power Saving Mode on your smartphone.
When the Power Saving Mode is on, your smartphone battery will last longer before you need to charge it, but some features of the t:connect mobile app may not work as expected.
Disable Screen Zoom
1. Go to Settings.
2. Tap Display.
3. Tap Screen Zoom
4. Drag the Screen Zoom bar to the left to turn magnification off.
The t:connect mobile app has not been designed to work optimally with the Screen Zoom setting, which magnifies the screen on your smartphone. Using Screen Zoom could cause parts of the t:connect mobile app to appear illegible and some features may not work as expected. To ensure reliable use, it is recommended that you do not use this feature on your smartphone.
PRECAUTION: ALWAYS turn Screen Zoom off when using the t:connect mobile app. If your smartphone has Screen Zoom turned on you should rely on your pump for all therapy decisions.
Smartphone Compatibility
Identify which phones are compatible with the t:connect mobile app, instructions for updating your Android OS and checking your OS version.
Compatible Smartphones
Check your smartphone and OS compatibility from our mobile compatibility support page.
WARNING: DO NOT use a phone that has been jailbroken or rooted. Data may become vulnerable if you install the t:connect mobile app on a phone that has been jailbroken, rooted, or uses an unreleased or pre-release operating system. Only download the t:connect mobile app on Google Play.
WARNING: ALWAYS rely on your pump to make therapy decisions when using a smartphone that is incompatible with the Bolus Delivery feature.
Updating your Android OS
PRECAUTION: DO NOT Update your OS prior to confirming that it is compatible with the Bolus Delivery plus Display and Data Upload feature of the t:connect mobile app. If you update to an incompatible OS version, you will lose the ability to request or control a bolus from the t:connect mobile app. See the Supported Devices listed in this guide for more information about compatibility.
1. Go to Settings.
2. Tap Software update.
3. Check the current version and adjust your download settings.
If you turn on Auto download over Wi-Fi feature, your smartphone will prompt you to install the latest OS version when available. Before doing so, please check tandemdiabetes.com/mobilesupport to ensure the new OS is supported.
To ensure the t:connect mobile app works as expected, it is recommended to disable automatic operating system updates on your smartphone. This only applies to major version updates. Minor OS updates and security updates provided by the smartphone manufacturer can be installed at your discretion.
To troubleshoot compatible devices please see the Troubleshooting information in this guide.
Check your OS Version
1. Go to Settings.
2. Tap About Phone or About Device
3. Tap Software Version
The feature set available within the t:connect mobile app is dependent on the model and operating system (OS) of your smartphone.
- Display and Data Upload: This feature set provides a secondary display of your pump and continuous glucose monitoring (CGM) information, including display of your pump alerts and alarms, and enables wireless uploading of pump and CGM data to the Tandem cloud.
- Bolus Delivery plus Display and Data Upload: This feature set allows you to use the app as an alternate primary controller to request, stop, or cancel a bolus. This feature set also provides a secondary display of your pump and CGM information and enables wireless uploads of pump and CGM data to the Tandem cloud.
WARNING: ALWAYS rely on your pump to make therapy decisions when using a smartphone that is incompatible with the Bolus Delivery feature.
Pump Compatibility
Instructions for how to find your pump software version.
Find Your Pump Software Version
From your pump:
1. Tap Options.
2. Tap My Pump
3. Review Pump Info.
4. Tap the Down Arrow.
Compatible Pumps
- t:slim X2 pumps with software versions 6.3.1 and 7.3.1 (or newer) support the Display and Data Upload features.
- t:slim X2 pumps with software versions 6.6 and 7.6 (or newer) support the Bolus Delivery plus Display and Data Upload features.
If you do not have one of the compatible pump software versions listed above, you will not be able to pair your pump to your smartphone to utilize the t:connect mobile app. In-warranty customers can update their pump to the latest version of pump software. You can check to see if you are eligible for a pump software update by visiting our user portal.
Troubleshooting
Bolus Delivery Feature Not Available
If the Bolus Delivery feature is unavailable, your phone model, OS, or pump software version might be incompatible with this feature.
Check your smartphone and OS compatibility from our mobile compatibility support page.
Compatible Pumps
- t:slim X2 pumps with software versions 6.3.1 and 7.3.1 (or newer) support the Display and Data Upload features.
- t:slim X2 pumps with software versions 6.6 and 7.6 (or newer) support the Bolus Delivery plus Display and Data Upload features.
Restart Your App
Force stopping and restarting the t:connect mobile app can resolve many of the issues you might face.
When you close your app, it is no longer running in the background on your phone. This means that you will not receive pump alerts, alarms or malfunctions as notifications on your smartphone until you reopen your app. However, your pump will remain paired to your smartphone.
How to Force Stop Your App
1. From Front Screen tap Apps button.
2. Scroll left and tap Settings.
3. Tap 'More' tab.
4. Tap Application manager.
5. Tap Running.
6. Tap the t:connect mobile app.
7. Tap Force stop.
8. Tap on the t:connect mobile app to reopen app.
After force stopping the t:connect mobile app, reopen the app to ensure the issue has been resolved. If the issue persists, try to unpair and re-pair the pump. If the problem persists after re-pairing, visit our support site to contact Tandem Diabetes support.
PRECAUTION: If you force stop your app it will no longer be running in the background. Keep your app running in the background so that important pump alerts, alarms and notifications can be displayed on your phone. These notifications are only received when the app is either active or open in the background.
Re-Pair Your App and Pump
You might need to unpair your pump from a smartphone for any reason, including but not limited to, the following:
- If you replace your smartphone.
- If your pump is malfunctioning.
- You replace your pump.
- You do not have access to your pump.
You must unpair your previously paired pump from your t:connect mobile app before you can pair your new pump. Once you are logged in, your t:connect mobile app settings will be restored from the last time you synchronized with the Tandem cloud.
Unpair Using Your t:connect Mobile App
1. Tap Settings on the Navigation bar.
2. Tap Paired Pump.
3. Tap Unpair pump. A confirmation prompt will appear.
4. Tap Unpair.
Unpair Using Your Pump
1. Tap Options.
2. Tap Device Settings.
3. Tap Bluetooth Settings.
4. Tap the on/off toggle next to Mobile Connection and tap to confirm. Pair Device will disappear.
Remove Your Pump from Smartphone Settings
1. Go to Settings.
2. Tap Connections.
3. Tap Bluetooth.
4. Tap Settings next to the t:slim X2 pump you are paired to.
5. Tap Unpair.
Once you have unpaired your smartphone from your pump, you can pair a different combination of phone and pump by following the steps in the t:connect mobile app.
Damaged Smartphone
If your smartphone is damaged or a significant portion of the smartphone display is damaged or does not illuminate, you should discontinue using the t:connect mobile app on that device and only use your pump for therapy decisions until you are able to fix or replace your phone.
ZD-000252_A (2023-05-23)
