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Connection Error Alert

Alert 9 – Connection Error

The pump was connected to a computer with the USB cable to charge it or upload data to the Tandem cloud and a connection could not be made.

Connection_Error_Alert__9T_._Pump_cannot_connect_with_the_computer._Close_this_prompt_and_reconnec_the_USB_cable_to_try_again..png

How to Troubleshoot:

  1. Tap OK_button.png and disconnect and reconnect the USB cable to try again.
  2. We recommend using the Tandem USB Cable when charging and uploading. If you do not have one, you can purchase one or try a different micro-USB cable.
  3. If the Alert recurs, try leaving the pump plugged in for a couple of minutes.
  4. This alert can be caused by connecting to a computer with an unsupported operating system or if you have an outdated version of the t:connect uploader. View a list of compatible operating systems. 
  5. If the Alert continues, try using a different USB Port, restarting the computer, or trying a different computer.

Always refer to the User Guide for important safety information and detailed step-by-step instructions on how to troubleshoot t:slim X2 pump alerts. A full list of pump alerts can be accessed in the User Guide. Please consult the applicable user guide and refer to the table of contents.

ZD-000232 (2023-05-09)