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Touchscreen Unresponsive

The pump's touchscreen can be tested to confirm that all areas are working properly. Please see steps outlined below.

Before starting this test, clean and dry hands. Then, clean your pump screen with a damp lint-free cloth.

If any part of the test fails, try again. Those with arthritis or neuropathy in their fingers may find it easier to use a soft-tipped stylus to press buttons on the pump’s touchscreen. If it fails a second time, please Contact Us for further assistance. Keep in mind, as a safety feature, if three nonactive areas of the touchscreen are tapped before an active area is tapped, the screen will turn off to prevent accidental screen interactions (the "three strikes" rule).

If you have a CGM paired to your t:slim X2 insulin pump, use Version 1 of the test. If you do not have a CGM paired with your pump, scroll down to Version 2.

Version 1: t:slim X2 insulin pump paired with CGM

Depress the Screen On/Quick Bolus button and verify that the “Unlock” Screen appears. 

tslim_X2_pump_screen_home_screen.png

Test 1: Touch the 1 button; this will illuminate the “2” button. Then touch the time. The test passes if the “1” button illuminates.

series_of_three_pump_screens_showing_the_1_button__the_2_button_illuminated__and_the_1_button_illuminated.png

Test 2: Touch the insulin gauge. The test passes if the “Current Status” screen appears.

two_pump_screens_side_by_side_showing_the_insulin_gage_at_the_top_right_circled_on_the_home_screen_and_then_the_Current_Status_pump_screen.png

Test 3: Touch the “Back” button. The test passes if the “Unlock” screen appears.

two_pump_screens._The_first_show_back_button_on_the_Current_Status_pump_screen_is_circled._The_second_shows_the_pump_unlock_screen..png

Test 4: Touch the 1 button; this will illuminate the “2” button. Then touch the word “On” at the bottom of the screen. The test passes if the “1” button illuminates.

three_pump_screens._First_screen_shows_the_1_button_illuminated.__Second_screen_has_the_word_on_circled._The_third_screen_shows_the_1_illuminated..png

Test 5: Touch the 1 button; this will illuminate the “2” button. Then touch the “50” in the lower right hand corner of the CGM Graph. The test passes if the “1” button illuminates.

three_pump_screens._First_screen_shows_the_1_button_illuminated.__Second_screen_has_the_50_circled._Third_screen_shows_the_1_button_illuminated..png

Test 6: Unlock the screen by touching “1, 2, and 3”; the Home screen should appear. Then touch “Options”. The test passes if the Options Screen appears.

two_pump_screens._first_screen_shows_the_Options_button_circled_on_the_homepage._Second_screen_shows_the_Options_screen..png

Test 7A: With the Options Screen still active, touch the “My Pump” button. The test passes if the My Pump Screen appears.

two_screens._First_screen_show_the_Option_screen_with_the_My_Pump_button_circled._Second_screen_shows_the_My_Pump_screen..png

Test 7B: With the My Pump Screen still active, touch the Home button (Tandem “T” Logo). The test passes if the Home Screen appears.

two_pump_screens._First_screen_shows_the_Home_button__Tandem_logo__circled._Second_screen_shows_the_pump_home_screen..png

Version 2: t:slim X2 insulin pump only

Depress the Wake Button and verify that the “Unlock” Screen appears.

pump_screen_showing_the_unlock_screen.png

Test 1: Touch the 1 button; this will illuminate the “2” button. Then touch the battery indicator. The test passes if the “1” button illuminates.

three_pump_screens._First_screen_shows_the_lock_screen_with_1_illuminated._Second_screen_shows_2_illuminated_with_batter_indicator_circled._Third_screen_shows_1_button_illuminated..png

Test 2: Touch the 1 button; this will illuminate the “2” button. Then touch the time. The test passes if the “1” button illuminates.

three_pump_screens._First_screen_shows_the_lock_screen_with_1_illuminated._Second_screen_shows_2_illuminated_and_the_time_at_the_top_circled._Third_screen_shows_the_1_illuminated..png

Test 3: Touch the 1 button; this will illuminate the “2” button. Then touch the insulin gauge. The test passes if the Current Status screen is displayed.

three_screens._First_screen_shows_the_lock_screen_with_1_button_illuminated._Second_screen_shows_2_button_with_the_insulin_gauge_circled._Third_screen_shows_Current_Status_screen..png

Test 4: Touch the 1 Button; this will illuminate the “2” button. Then touch the word “Remaining” at the bottom of the screen. The test passes if the “1” button illuminates.

three_screens._First_screen_shows_lock_screen_with_1_button_circled._Second_screen_shows_2_button_illuminated_with_time_remaining_circled._Third_screen_shows_the_1_button_illuminated..png

Test 5: Touch the 1 Button; this will illuminate the “2” button. Then touch the amount of IOB. The test passes if the “1” button illuminates.

three_screens._First_screen_shows_lock_screen_with_1_button_circled._Second_screen_shows_2_button_illuminated_with_insulin_on_board_circled._Third_screen_shows_the_1_button_illuminated..png

Test 6: Unlock the screen by touching “1, 2 and 3”; the Home screen should appear. Then touch the Options Button. The test passes if the Options Screen appears.

two_screens._First_screen_shows_the_home_screen_with_the_Options_button_circled._Second_screen_shows_the_Options_screen..png

Test 7A: With the Options Screen still active, touch the My Pump Button. The test passes if the My Pump Screen appears.

two_screens._First_screen_is_the_Options_screen_with_My_Pump_circled._Second_screen_shows_the_My_Pump_screen..png

Test 7B: With the My Pump Screen still active, touch the Home Button (Tandem “T” Logo). The test passes if the Home screen appears.

two_pump_screens._First_screen_shows_the_Home_button__Tandem_logo__circled._Second_screen_shows_the_pump_home_screen..png

Why is my pump’s display screen frozen?

If your pump is stuck or frozen on the same display screen and the touchscreen is unresponsive, you can try to unfreeze the display by triggering a Button Alarm.

To trigger a Button Alarm, ensure the pump is not charging and press and hold the Screen On/Quick Bolus button for 30 seconds. Please note that by triggering a Button Alarm, all deliveries will be stopped.

Once the Button Alarm is displayed, tap OK on the alarm to acknowledge the alarm and resume insulin (OPTIONS > RESUME INSULIN). If pump display continues to be frozen after triggering a Button Alarm, please Contact Us for further assistance.

Please refer to this article for instructions if your pump screen won’t turn on.

Always refer to the User Guide for important safety information and detailed step-by-step instructions on how to troubleshoot the touchscreen unresponsiveness on your t:slim X2 pump. Please consult the applicable user guide and refer to the table of contents.

ZD-000116 (2023-04-18)