You can check for software updates for your Tandem insulin pump under the “My Devices” section of the t:connect portal. In order to be eligible, you must reside in Canada, have a t:slim X2 insulin pump, complete your initial pump start training, and currently be in warranty with Tandem. If your pump is out of warranty, please visit our website to learn more about the latest offerings from Tandem Diabetes Care.
Tandem handles issues with the connection between your Dexcom transmitter and t:slim X2 pump, questions about calibration, the “---” display, and sensor failures after the 2-hour warmup period.
For all other CGM issues, including sensor failures during the 2-hour warmup, “no restarts” alert, or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, you should contact Dexcom using one of the options at https://www.dexcom.com/en-CA/contact-us-direct.