You can check for software updates for your Tandem insulin pump under the “My Devices” section of the t:connect portal. In order to be eligible, you must reside in Canada, have a t:slim X2 insulin pump, complete your initial pump start training, and currently be in warranty with Tandem. If your pump is out of warranty, please visit our website to learn more about the latest offerings from Tandem Diabetes Care.
For Dexcom continuous glucose monitoring (CGM) specific issues including calibration prompt will not clear, sensor failure during the 2-hour warmup, “no restarts” alert or physical problems with your sensor or transmitter, such as bleeding, bruising, skin reaction, adhesive issues, applicator issues, or broken wires, please contact Dexcom using one of the options at dexcom.com/contact or report the issue online at https://dexcom.custhelp.com/app/webform.
Please see table for a full list of who to contact for Dexcom CGM issues.
Tandem handles issues such as loss of connection (on pump only) and the invalid transmitter (Alert 29) on pump only.